About Us:

• Tapulous is the #1 developer of iPhone games. We are a profitable <20 person team in downtown Palo Alto, CA. We are growing FAST
• Our flagship title, Tap Tap Revenge has been downloaded 20+ million times. 32% of all of iPhone/iPod touch users have downloaded the game and it's played over 2 million times a day around the world
• Mobile apps are the next frontier. Contact us if you’d like to join the market leader

About the Job:

• Community is a critical part of the Tapulous vision. Our goal is to become a significant part of our user's online identity – the place where people who are passionate about music and gaming connect.
• This is an opportunity to join our leadership team and take ownership of community engagement and growth. For the time being, you might as well be running marketing for the company – 100% of our near-term marketing efforts will be community driven.
• This is a job for someone who is a “do-er”."  You thrive in a small, collaborative, energetic environment.  You are a leader with high personal throughput combined with the ability to organize & drive multi-disciplinary teams

Responsibilities:

• Disclaimer: This is not a customer support job. It’s closer to a marketing and promotions role.
• Turbo-charge our community: improve adoption, engagement and satisfaction
• Be an advocate - make the community’s voice reverberate around our office aka "the shop"
• Influence strategic decisions by participating in management and planning meetings
• Be proactive and organized. Turn feedback and ideas into actionable plans
• Incite passion, excitement, attention and dialogue through contests like Tap Tap Road Trip, loyalty incentives and other programs
• Collaborate closely with engineers, designers and our founders to define, design and ship new community features
• Own and continuously improve community features like chat, profiles,leader boards and more
• Manage public points of contact (email, forums, social networks), external moderators and evangelists

Requirements:

• Experience executing, measuring and iterating user engagement campaigns and promotions
• Instincts about “what works” based on hard earned experience - not just intuition
• A “scrappy” start-up mentality: you know how to stretch a dollar to engage users and grow communities
• Comfort with the software development life cycle, including iterating mock ups and reporting bugs
• Love helping people and find it rewarding to assist others in finding solutions
• The intersection of community, the web, mobile and gaming sounds like a place you’d love to live for the next couple of years

Nice to have:

• 3+ years building and managing an active online community
• Experience working on social games, or, better yet, managing a community for a (social) gaming company
• Experience with guerilla marketing, street teams, and other cost effective buzz-generation activities
• Familiarity with virtual goods economics
• A personal interest in user experience and product design, experience working as a product manager for a high traffic consumer-facing web property would be a huge plus
• Instincts about how to run and scale community-driven support efforts
• Experience building and managing a small team

How to Apply:

• Play Tap Tap Revenge. No seriously, please play before you apply. We will talk to you about the experience as part of the interview process. Borrow a friend’s iPhone if you have to.
• Write a cover letter. Applications without cover letters will not be considered. We expect you to have a pretty public internet persona, please include links to pages where we can learn more about you.
• When you finish your job application we'll show how you are connected to our team on LinkedIn. We strongly prefer applications with endorsements. Please ask anyone we know in common to endorse your job application.